Refund Policy — PostureBasics

30-Day Return Window We want you to be happy with your PostureBasics purchase. If you're not satisfied, you may request a return within 30 days of delivery.

Eligibility To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Please include your order number with any return request.

How to Start a Return Email us at support@posturebasics.com with your order number and reason for return. We'll respond with return instructions within 1-2 business days.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we'll cover the cost.

Damaged or Defective Items If your item arrives damaged or defective, contact us at support@posturebasics.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items For hygiene reasons, items that have been worn or used cannot be returned unless defective.

Questions If you have any questions about your return, reach out to support@posturebasics.com.